These Terms & Conditions apply to all purchases made through the Riverchild Products website. By using this website and placing an order, you agree to the terms set out below.

About us

Riverchild Products is an online store offering handcrafted body and home care products.

Use of this website

By using this website, you agree that:

• You are legally able to enter into a binding agreement
• You will use the website for lawful purposes only
• You will not misuse or interfere with the website’s operation

We reserve the right to update, suspend, or withdraw parts of the website at any time without notice.

Product information

We take care to describe our products as accurately as possible. However:

• Colours and textures may vary slightly due to lighting or screen settings
• As our products are handmade in small batches, natural variations may occur

These variations do not affect the quality or safety of the product.

Orders & payment

• All prices are shown in South African Rand (ZAR) unless stated otherwise
• Orders are confirmed once payment is received
• We reserve the right to cancel or refuse any order if necessary

Payment is processed securely through third-party payment providers. We do not store your card details.

Pricing & availability

Prices and product availability may change without notice. If a product becomes unavailable after you place an order, we will contact you to discuss alternatives or issue a refund where applicable.

Delivery

Delivery is subject to our Shipping Policy, which forms part of these Terms & Conditions.

Estimated delivery times are provided as a guide only and may vary depending on location and courier service. Riverchild Products is not responsible for delays outside of our control.

Returns & refunds

Returns, exchanges, and refunds are governed by our Refund & Return Policy, which forms part of these Terms & Conditions.

Due to the nature of our products, certain items may not be eligible for return for hygiene and safety reasons.

Consumer rights

Nothing in these Terms & Conditions limits your rights under the South African Consumer Protection Act.

Intellectual property

All content on this website, including text, images, logos, and designs, is the property of Riverchild Products or its content suppliers and may not be copied, reproduced, or used without permission.

Limitation of liability

Riverchild Products is not liable for:

• Any indirect or consequential loss arising from the use of this website
• Allergic reactions resulting from undisclosed sensitivities or misuse of products
• Delays or issues caused by third-party service providers (such as couriers or payment processors)

Customers are encouraged to read ingredient information carefully before use.

Changes to these terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page and will apply from the date they are published.

Governing law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Contact

If you have any questions about these Terms & Conditions, please contact us.